Q: HOW QUICKLY DO YOU SHIP?
A: We aim to ship within 24 hours, with the exception of product launch days. During earring launches, please allow 7-10 business days for shipping. Orders are shipped via standard shipping with the USPS and will typically take between 2 and 7 business days. However, we can not guarantee these timeframes.
Q: WHAT IF MY PACKAGE SAYS IT WAS DELIVERED BUT I NEVER RECEIVED IT?
A: Unfortunately it is out of our control, and you will need to contact your local postal service for further information regarding your package.
Q: WHAT IF MY PACKAGE IS LOST?
A: We are not responsible for lost packages. Please reach out via email regarding filing a lost package claim with the appropriate postal service. Please note: Shipping fees are non-refundable.
Q: DO YOU OFFER CUSTOM ORDERS:
A: We do not offer custom orders at this time.
A: We aim to ship within 24 hours, with the exception of product launch days. During earring launches, please allow 7-10 business days for shipping. Orders are shipped via standard shipping with the USPS and will typically take between 2 and 7 business days. However, we can not guarantee these timeframes.
Q: WHAT IF MY PACKAGE SAYS IT WAS DELIVERED BUT I NEVER RECEIVED IT?
A: Unfortunately it is out of our control, and you will need to contact your local postal service for further information regarding your package.
Q: WHAT IF MY PACKAGE IS LOST?
A: We are not responsible for lost packages. Please reach out via email regarding filing a lost package claim with the appropriate postal service. Please note: Shipping fees are non-refundable.
Q: DO YOU OFFER CUSTOM ORDERS:
A: We do not offer custom orders at this time.